Client Satisfaction
We firmly believe that the open communication, respect for your opinion and mutual trust are the key values we strive to carefully nurture. To show this commitment of ours in action, in the early 2008, we set in motion a unique initiative named “Listening 100%”.
This program, developed in accordance with the methodology of the European customer satisfaction index, includes permanent and continuous monitoring and measuring of customers’ satisfaction with the banking products and services for the purpose of improvement of the service quality and increase in clients’ satisfaction. Listening to our clients helps us to get a better knowledge and understanding of our clients’ needs so that we can respond in the best possible way, thus creating even better conditions for establishment of long-term partnerships.
For this reason, we invite you to send us your remarks and comments. In addition, through the “Listening 100%” initiative, we shall continuously organize marketing researches and public opinion polls with respect to our products and services so, should you be called on the phone by an operator of ours, we would appreciate if you could spare a few minutes to provide your valuable answers which will help us to offer you even better products and services.
Since the commitment to the clients is our lasting course of action, the “Listening 100%” project is going to be constantly expanded by launching new initiatives.
